This Privacy Policy explains how Casino Days (the “Company”, “we”, “us”, “our”) collects, uses, discloses and protects personal information of users located in Canada who access or use the Casino Days website and related services (the “Services”). By creating an account, accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information in accordance with it and with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.
2. Data Controller and Contact Details
The entity responsible for determining the purposes and means of processing your personal information is Casino Days, acting as the data controller. If you have any questions, requests or complaints in relation to this Privacy Policy or our handling of your personal information, you may contact our privacy team via the contact details provided on the Casino Days website, specifying that your request concerns privacy and data protection for Canadian users.
3. Categories of Personal Information Collected
We collect and process the following categories of personal information that you provide directly or that are generated through your use of the Services: identification data (such as full name, date of birth, nationality, government-issued identification details collected for verification and anti-money laundering purposes), contact data (such as residential address, email address, telephone number), account and profile data (such as username, password, security questions, language and communication preferences), financial and transaction data (such as payment method details, partial card information where applicable, deposit and withdrawal history, wagering activity, account balances and currency), technical and usage data (such as IP address, device type, operating system, browser type, access times, referring URLs, interaction with pages and features, clickstream data), and compliance and risk data (such as records related to age verification, identity checks, sanctions screening, responsible gambling limits, self-exclusion status, and communications related to disputes or complaints).
4. Legal Bases and Purposes of Processing
We process your personal information only where we have a lawful basis to do so and for specified purposes. The main legal bases include the performance of a contract with you, compliance with legal and regulatory obligations, our legitimate interests, and your consent where required. We use your information to create and manage your account, provide and operate the gaming Services, process deposits, withdrawals and payments, verify your identity and age, comply with anti-money laundering, counter-terrorist financing and responsible gambling requirements, prevent and detect fraud, abuse and security incidents, maintain the security and integrity of our systems, respond to your inquiries and provide customer support, manage our relationship with you, send service-related notices, fulfill our reporting obligations to regulators, improve and optimize the Services, perform analytics and internal reporting, and, where permitted, provide you with marketing communications and promotional offers tailored to your profile and preferences.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate, secure and improve the Services. Cookies are small text files stored on your device that allow us to recognize your browser, remember your preferences and understand how you interact with the website. We use strictly necessary cookies to enable core functions such as account login, session management and security controls; performance and analytics cookies to collect aggregated data on website usage, page performance and error diagnostics; and functionality cookies to remember your settings, such as language or region. Where required by applicable law, we will request your consent before placing non-essential cookies. You can manage or delete cookies through your browser settings; however, disabling certain cookies may affect the functionality and availability of parts of the Services.
6. Marketing Communications
Subject to applicable Canadian anti-spam and privacy laws, we may use your contact details to send you electronic messages about promotions, bonuses, new games, features or services that may be of interest to you. We will only send such communications where we have your express or implied consent or where otherwise permitted by law. You may withdraw your consent or opt out of marketing at any time by using the unsubscribe link in our emails, adjusting your account communication preferences, or contacting us directly. Opting out of marketing will not affect service-related notices, transactional messages or communications necessary for the administration of your account and compliance with legal obligations.
7. Disclosure of Personal Information
We may disclose your personal information to third parties strictly for the purposes described in this Privacy Policy and subject to appropriate safeguards. Such recipients may include payment service providers and financial institutions for processing deposits, withdrawals and verifying transactions; identity verification and anti-fraud service providers for conducting know-your-customer checks, sanctions screening and fraud prevention; technical and hosting providers who support the operation, maintenance and security of our IT infrastructure; analytics and service optimization partners who assist us in improving the performance and usability of the Services; marketing and customer communication providers engaged to deliver permitted communications; and professional advisers, auditors and regulatory bodies where disclosure is necessary to comply with legal, regulatory or reporting obligations, to respond to lawful requests, or to establish, exercise or defend legal claims. We do not sell your personal information to third parties.
8. International Transfers
Some of the third parties and group entities that process your personal information on our behalf may be located outside your province or outside Canada, in jurisdictions that may have different data protection laws than those in Canada. Where personal information is transferred outside Canada, we take appropriate measures to ensure that it remains protected in accordance with this Privacy Policy and applicable law, including by implementing contractual safeguards such as standard data protection clauses or equivalent instruments, and by requiring recipients to maintain adequate security and confidentiality standards. By using the Services, you acknowledge that your personal information may be transferred to and processed in countries outside Canada for the purposes described in this Privacy Policy.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory retention requirements, and to protect our legitimate interests in case of disputes or investigations. The specific retention periods may vary depending on the type of information and the applicable legal obligations, including those related to gaming regulations, anti-money laundering rules and tax laws. When personal information is no longer required, we will take reasonable steps to securely delete, anonymize or aggregate it so that it can no longer be associated with an identifiable individual.
10. Security Measures
We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures may include encryption in transit and at rest where appropriate, access controls and authentication mechanisms, network and application security controls, regular monitoring and testing of systems, and staff training on data protection and information security. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorized access or misuse of your account.
11. Your Rights and Choices
Subject to applicable Canadian privacy laws and certain limitations, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate or incomplete data, and to request the deletion or anonymization of personal information that is no longer necessary for the purposes for which it was collected or that we are not required to retain by law. You may also have the right to withdraw consent to processing where consent is the legal basis, without affecting the lawfulness of processing carried out before such withdrawal. To exercise your rights, you may contact us using the contact details provided on the Casino Days website, clearly indicating your identity and the nature of your request. We may need to verify your identity before responding and may refuse requests that are manifestly unfounded, excessive or contrary to our legal obligations.
12. Children and Restricted Individuals
The Services are intended exclusively for individuals who have reached the legal age for online gambling in their province or territory of residence in Canada and who are not otherwise prohibited from participating in online gaming. We do not knowingly collect personal information from minors or from individuals who are self-excluded or subject to gambling restrictions. If we become aware that personal information has been collected from an ineligible individual, we will take reasonable steps to close the account and delete or securely store the information in accordance with applicable legal requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements to the Services. The updated version will be posted on the Casino Days website with an indication of the date of the latest revision. In cases where changes are material, we may also notify you through additional channels such as email or in-account messages. Your continued use of the Services after the effective date of an updated Privacy Policy will constitute your acknowledgment of the changes and your agreement to the revised terms.
14. Contact and Complaints
If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, you may contact us using the privacy contact information available on the Casino Days website. We will review and respond to your inquiry within a reasonable time and in accordance with applicable law. You may also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or with the relevant provincial privacy regulator if you believe that your privacy rights have been infringed.